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Terms and Conditions

Last Updated: July 7, 2025

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WEBSITE USAGE RULES:

 

Acceptable Use

By accessing and using  www.rockwaterconsultingllc.com, you agree to use our website only for lawful purposes and in accordance with these Terms and Conditions. You agree not to:

  • Use the website in any way that violates applicable federal, state, or local laws

  • Transmit or send unsolicited commercial communications

  • Attempt to gain unauthorized access to our systems or networks

  • Upload or transmit viruses, malware, or other harmful code

  • Interfere with or disrupt the website's functionality

  • Copy, reproduce, or distribute our proprietary content without permission

  • Use automated systems (bots, scrapers) to access our website

  • Impersonate Rockwater Consulting or our employees
     

Intellectual Property Rights
All content on this website, including but not limited to text, graphics, logos, images, psychology research, marketing strategies, and proprietary methodologies, is the property of Rockwater Consulting LLC and is protected by copyright and trademark laws.
 

User-Generated Content
Any information, feedback, or content you submit through contact forms or communications becomes the property of Rockwater Consulting LLC and may be used for business purposes.

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SERVICE DELIVERY TERMS

Service Descriptions
Rockwater Consulting LLC provides digital marketing services including but not limited to psychology-based marketing strategies, brand development, graphic design, social media management, website development, consumer behavior analysis, and advanced digital marketing tactics such as geofencing and retargeting.
 

Service Agreements
All services are provided based on individual agreements that outline specific deliverables, timelines, and project scope. These Terms and Conditions govern all service relationships in addition to any separate service agreements.
 

Project Timelines
Project timelines are established in individual service agreements. We strive to meet all agreed-upon deadlines, but timelines may be adjusted due to client delays in providing required materials, feedback, or approvals.
 

Client Responsibilities
Clients are responsible for:

  • Providing accurate and complete information required for services

  • Timely feedback and approvals on deliverables

  • Supplying necessary materials, content, and access as outlined in service agreements

  • Communicating changes or concerns promptly

  • Ensuring all provided content complies with applicable laws and regulations
     

Revisions and Changes
Each service package includes a specified number of revisions. Additional revisions beyond the agreed scope may incur additional charges. Significant changes to project scope will require a new agreement.
 

Intellectual Property
Upon full payment, clients receive rights to final deliverables as specified in individual service agreements. Rockwater Consulting retains rights to our proprietary methodologies, processes, and psychology-based marketing strategies.

 

PAYMENT TERMS
 

Payment Structure
Payment terms are specified in individual service agreements. Generally, full payment is required before project commencement unless otherwise agreed upon in writing.
 

Accepted Payment Methods
We accept payment via bank transfer, credit card, and other methods as specified in service agreements. Processing fees may apply for certain payment methods.
 

Late Payments
Late payments may result in project delays or suspension of services. A late fee of 1.5% per month (or the maximum allowed by Arkansas law, whichever is less) may be applied to overdue balances.
 

Refund Policy
Refunds are handled on a case-by-case basis depending on project stage and deliverables completed. Refund policies are outlined in individual service agreements.
 

Disputed Charges
Any billing disputes must be reported within 30 days of the invoice date. We will work in good faith to resolve any legitimate billing concerns.

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Taxes
Clients are responsible for any applicable taxes on services provided. Arkansas sales tax may apply to certain services as required by state law.

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Project Cancellation

If a project is cancelled by the client, payment for completed work and any non-refundable expenses incurred will be due.

 

Cancellation terms are specified in individual service agreements.

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LIABILITY LIMITATIONS
 

Limitation of Liability
To the fullest extent permitted by Arkansas law, Rockwater Consulting LLC's total liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific services giving rise to the claim.

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No Consequential Damages

Under no circumstances shall Rockwater Consulting LLC be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, even if we have been advised of the possibility of such damages.

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Service Performance

While we strive to deliver high-quality psychology-based marketing services, we make no guarantees regarding specific business outcomes, sales increases, or marketing performance results. Success depends on various factors beyond our control, including market conditions, client implementation, and external business factors.

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Third-Party Services

We are not responsible for the performance, availability, or security of third-party services, platforms, or tools used in conjunction with our services, including but not limited to social media platforms, advertising networks, or web hosting services.

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Force Majeure

Rockwater Consulting LLC shall not be liable for any delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, or technical failures.

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Indemnification

Client agrees to indemnify and hold harmless Rockwater Consulting LLC from any claims, damages, or expenses arising from client's use of our services, violation of these terms, or infringement of third-party rights.

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DISPUTE RESOLUTION


Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Arkansas, without regard to conflict of law principles.

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Jurisdiction

Any disputes arising from these Terms and Conditions or our services shall be resolved in the state or federal courts located in Arkansas. Both parties consent to the jurisdiction of these courts.

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Dispute Resolution Process

Before initiating any legal proceedings, parties agree to attempt resolution through good faith negotiation. If direct negotiation fails, disputes may be resolved through mediation or arbitration as mutually agreed upon.

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GENERAL PROVISIONS

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Modifications

Rockwater Consulting LLC reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website with the revision date. Continued use of our services constitutes acceptance of modified terms.

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Severability

If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions shall remain in full force and effect.

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Entire Agreement

These Terms and Conditions, together with any individual service agreements, constitute the entire agreement between parties and supersede all prior communications and agreements.

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Contact Information

For questions regarding these Terms and Conditions, please contact:
Rockwater Consulting LLC
Searcy, Arkansas 72143
501-658-1640
Lauren@rockwaterconsultingllc.com

 

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